Get a clue in reality. We've been in IT for a combined 50 years now
and we've probably heard it a few dozen times from the management we've
reported to over the years. Even with all our travels around the world
(several times), we have yet to see such an environment.
So let's try our own definition of what a "lights-out" environment
should look like. In the following chart, we visit each discipline
and summarize two objectives:
What "Lights Out" Really Means
|
You need
|
Nice to have
|
Reality
|
Change Management for online applications
|
Receives requests for
change
Determines potential
impacts
Tracks down and
verifies approver
Publishes change
control notification
Verifies status of
changes and publishes
|
Routes request to
approver
Receives manual input
for approval notification
Publishes change
control notification
Prompts personnel
responsible for making
the change for status—
once manual input is
received, tool publishes
changes.
|
Configuration Management/Release Distribution
|
Automated system
detection on network to:
Detect configuration of
new system and/or
device
Log and report changes
Global change to accept
system from all
monitoring processes on
the network.
Granting appropriate
authority to new system
Back out from a change
if deemed unsuccessful
|
Track the configuration
and "package" of
objects to be changed
Back out from a release
or change
|
Event Management
|
Actively monitor the
system (network,
database, application,
etc.)
Automatically react and
resolve problem using
an information database.
|
Monitor the
system (network,
database, application,
etc.)
Automatically react to
problem by notifying the
proper support person
without human
intervention
Human intervention to
resolve problems
|
Network Management
|
Capture resource
utilization (system, disk,
network, bandwidth
CPU, I/O, database
transaction) real time
Locate the bottleneck or
problems
Automatically resolve or
tune with no human
intervention
|
Capture resource
utilization
Notify support when
threshold exceeds pre-
defined limit, by way of
the event monitoring
system
Provide information or
hints for further analysis
Procedure to address
global performance
trouble shooting
|
Problem management
|
Automatic problem
detection anywhere on
the system
React and resolve with
no human intervention
|
Log, track, escalate
(auto paging, etc.) and
report problems and
their resolution
Information support
database
|
Scheduling
|
Detect new application
batch processes and
schedule
Schedule jobs to run at
the "best" time
Check for dependencies
Restart if failed
processes
|
Schedule jobs
Check for dependencies
Restart if processes fail
|
Security
|
An integrated online
application to:
Handle request,
approval, technical
administration, and
auditing for user access
processing to the
network database
application and
transaction levels.
Detect, configure and
authorize access
privileges for new
Applications introduced
to the network, system,
and database
Automatic detection and
reporting for security
breach of
Network, system,
database, and
transaction levels
|
An online application
to process request, and
approval routing,
providing auditability,
for user access to the
system, database, and
transaction levels
Tools and streamlined
process to administer
access
Individual tool to audit
and secure network,
system and database
Interface event
monitoring process
when there is intrusion
|
Software Distribution
|
Automatically distribute
software products from
the server to the
desktop, automating
license requirements,
software releases, and
client architecture
|
Standardize on 3-tiered
architecture to assure:
Centralized
administration for bug
fixes, patches, upgrades
Reduced requirements
for system
administration
Consistency of software
Reliability and totality
of back-up processes
|
Storage Management
|
Backups start at
scheduled time on
system labeled tapes
Robotic tape loading
and archiving with built
in cataloging
Physically organizes
tapes for third party
vendor pick up and
delivery
Restore data files for
users automatically
For user requested
restore, system
automatically contacts
third-party vendor for
return of tapes
|
Reliable back ups start
at scheduled time
Robotic tape loading
and auto cataloging
systems
Automatic completion
status sent to control
and display layer
|
Now it's time to put "lights-out" out for good. From now on, we'll refer to it
as a "world-class" production environment.