BayCenter 3.0 CIS from BayStone Software (Customer Interaction Software) Platforms: BayCenter 3.0 supports Sun Solaris, Windows NT, HP/UX. Client OS support includes Windows 95, Windows NT and Unix Motif. Price: starting at $15,000 each, plus $1,600 per seat license. URL: http://www.baystone.com

An integrated application suite that automates telesales and marketing functions, customer support, and quality assurance operations. Features a new telesales and marketing application called BayLeads(TM) and a powerful new adaptable architecture. BayCenter 3.0 is available as an end-to-end customer care solution or as individual focused modules, and offers turnkey functionality, adaptability, and predictable implementation and affordability.