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Randy and Harris' ten commandments for today's IT
We collect our teachings into an easy-to-remember form
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As we tour the IT lecture circuit, our speeches include our core beliefs and methods that describe how to implement and manage the proper infrastructure for the new enterprise. We call them "R&H's IT Commandments" (1,200 words)
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Ask yourself: What is the most secure and reliable environment in data processing? Every IT professional can answer that one -- the data center! It's your company's security blanket for essential, mission-critical, bread-and-butter financial, manufacturing, and human resource business systems. We can hear those desktop cowboys stirring right now. Yes, there are some desktop apps that could be considered mission critical. And we agree to a point, but are steadfast in our belief that desktops do not form the central nervous system of major organizations.
As you deploy the proper infrastructure, your objective should be to make the network as reliable, available, and serviceable (RAS) as the data center. This requires processes, standards, and procedures, which leads us to our second commandment.
Here comes this crazy world of client/server without any clear boundaries and everything spread across the network. We need a process that promotes and instills communication between IT and it's customers and between the different groups within IT. This process should spell-out everyone's roles and responsibilities clearly. See last month's column for our solution.
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We will discuss uptime metrics in a client/server world in a future column.
Today, those same customers have felt the pain of trying to support their own mini-IT operations. They need help, but centralized IT still has not got its act together. Last month, we discussed the top priority and the No. 1 process to implement for building the proper foundation. This process happens to be the largest piece of the puzzle, but there are many others as well. Processes, standards, and guidelines will become the foundation for your house. Once these processes become streamlined and cost efficient, your house (infrastructure) will support the New Enterprise. Then you need to trumpet your services.
Today, IT professionals need to walk with the great unwashed and communicate with customers. We need to shmooze, sell, and otherwise promote our services. Next month, we will dedicate our column on how to accomplish this. In the 1990s and beyond, IT's role needs to change in a major way!
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